Raphaella Heaven , BACP

Raphaella Heaven is a UK-based BACP-accredited counsellor with five years of professional experience working with adults, children and young people. She offers a respectful, sensitive, and compassionate approach, tailoring conversations and treatment plans to each client's specific needs and circumstances.

Her practice focuses on common struggles such as loneliness, stress, depression, anxiety, relationship challenges, grief and loss, trauma, and parenting difficulties. Raphaella draws on an integrated humanistic method and works creatively, using tools like pictures, music and timelines to help clients explore feelings and stories in different ways. She asks clients to bring paper and coloured pencils or felt-tip pens to sessions to support this creative work.

Raphaella believes that seeking change takes courage and aims to support and empower people toward a more fulfilling and hopeful life. As a member of the British Association for Counselling and Psychotherapy - commonly known as BACP - she follows standards associated with that professional body. Her practice emphasizes collaboration, adapting techniques to suit each person's goals, pace and preferences.

Client-Centered and Creative Approaches for Online Care

Raphaella uses client-centered therapy, a human-focused approach that prioritizes the client's perspective and personal goals. In practice this means she listens deeply, reflects what she hears, and works to create a space where clients can explore feelings, make sense of experiences, and build self-directed change - helpful for issues like anxiety, depression and relationship concerns.

She also integrates humanistic and creative techniques such as guided timelines, imagery, music and drawing to help people access emotions and memories in nonverbal ways. These methods can be especially useful for processing trauma, grief, and complex family or intimacy issues where words alone may not capture the full experience.

Finding the right therapeutic approach is part of the journey and Raphaella collaborates with each person to decide what fits best based on their needs, goals and preferences. She works alongside clients to adapt techniques and pace so therapy feels relevant and manageable.

Online sessions by video call, phone, live chat or text-based messaging make it easier to fit therapy into busy lives and to access support from home. These options offer flexibility in scheduling, different ways to communicate depending on comfort level, and practical access to regular appointments with a licensed professional.