Paula Otley , BACP, NCPS

Paula Otley brings more than 16 years of experience supporting people through loss, beginning with extensive work as a bereavement support volunteer. That early experience shaped her vocational path and informed her compassionate, relational approach to counselling. She trained as an integrative counsellor with a specialism in person-centred and psychodynamic approaches, and in 2020 she incorporated cognitive behavioural therapy training to expand her methods and options for clients.

Paula has worked across a variety of settings including GP practices, the NHS, charities, community counselling services, private practice, and employee assistance programmes. She meets people from all walks of life where they are, developing a collaborative therapeutic alliance that frames the pace and focus of the work. Paula holds BACP and NCPS credentials, reflecting her professional training and commitment to recognised practice standards.

Whether addressing grief, anxiety, relationship challenges, trauma, or other life changes, Paula aims to work alongside each client to find practical, meaningful ways forward, tailoring her integrative approach to individual needs and preferences.

Therapeutic Approaches and Online Support

Paula Otley draws on person-centred therapy to create a respectful, non-directive space where clients are met as they are; this approach helps people who need empathy and a steady, accepting presence while they explore personal challenges. Psychodynamic therapy is used to explore patterns, relationships, and unconscious influences that shape feelings and behaviour, which can be especially helpful for long-standing relational and emotional issues. Cognitive behavioural therapy (CBT) provides practical techniques to identify and change unhelpful thoughts and behaviours, often supporting work with anxiety, depression, or stress.

Finding the right therapeutic approach is part of the process, and Paula works collaboratively with each client to determine which methods fit their needs, goals, and preferences. She adapts her integrative practice over time to reflect what is most helpful for the individual.

Online therapy with Paula is available via video calls, phone sessions, live chat, or text-based messaging, offering flexibility for different schedules and lifestyles. These options make it easier to access consistent support from licensed professionals, to continue therapy during life changes, and to connect across distances, including for international clients.