Hayley Matthews , BACP, NCPS

Hayley Matthews is a qualified therapeutic counsellor based in the United Kingdom with five years of experience in mental health settings. She has supported people facing a broad range of challenges, including depression, general and social anxiety, post-traumatic stress, relationship difficulties, loss and bereavement, loneliness, life changes, family tensions, work-related stress, addiction, and issues with confidence and self-esteem.

Hayley works from a person-centred perspective that honours each individual’s unique experience of the world and how that shapes responses to difficult situations. She combines a relational way of working with warmth, honesty, respect, and non-judgemental listening to help clients explore how past and present experiences affect their wellbeing. This approach aims to create space to make sense of feelings and to identify practical ways forward that fit the client’s life.

In her practice she draws on a range of methods, including techniques from cognitive behavioural therapy and solution-focused brief therapy, and she may invite creative tools such as metaphor, journaling, or creative writing where helpful. Hayley’s background in the care sector underpins a genuine commitment to improving quality of life and empowering people to find realistic solutions.

She is a registered member of the BACP - the professional body for counsellors in the United Kingdom - and also holds NCPS credentials. Her work is clinically supervised and she is insured to practise. Hayley is qualified to provide online and telephone sessions.

Therapeutic approaches and online support with Hayley Matthews

Hayley integrates client-centred therapy, attachment-based ideas, and cognitive behavioural techniques into her online practice. Client-centred therapy focuses on creating an accepting, empathic environment where people can explore their thoughts and feelings at their own pace - it is helpful for building self-understanding and confidence. Attachment-based work looks at relationship patterns and how early connections shape current responses, offering a route to address intimacy, abandonment, and relational difficulties. Cognitive behavioural therapy (CBT) provides practical strategies to identify and change unhelpful thinking and behaviour patterns, which can be useful for anxiety, low mood, and stress management.

Choosing the right approach is part of the therapeutic process and Hayley works collaboratively with each person to determine what fits their needs, goals, and preferences. Together they review what feels most helpful and adapt methods over time so therapy remains relevant and manageable.

Online therapy with Hayley can be delivered by video call, phone session, live chat, or text-based messaging, offering flexibility for different schedules and comfort levels. These options make it easier to access support from home or while balancing work, family, or other commitments, and allow licensed professionals and therapists to maintain continuity of care in ways that suit each client.