Charlotte Yau , BACP

Charlotte Yau is a British counsellor with five years of practice supporting people facing stress, anxiety, trauma, grief and the challenges of life transitions. She works with individuals navigating complex family and relationship issues, parenting concerns, intimacy-related difficulties, career strain and the emotional impact of chronic illness or caregiving. Charlotte also offers support for identity questions that arise from living between cultures, migration, or caring roles where belonging and language shape everyday experience.

Her approach is warm and compassionate, rooted in evidence-informed methods including Acceptance and Commitment Therapy, client-centered work, Cognitive Behavioral Therapy, Dialectical Behavior Therapy and mindfulness practices. She aims to create a space where clients can reflect on painful memories, rebuild a sense of stability and develop practical skills for resilience. Charlotte respects cultural values and personal narratives and seeks to work collaboratively so therapy fits each person’s context and goals.

Charlotte holds BACP accreditation - the British Association for Counselling and Psychotherapy - and provides services in English from the United Kingdom. She is not currently accepting new clients. Her listed availability is Monday, Wednesday and Thursdays.

Therapeutic approaches and online support that fit your life

Charlotte combines several practical approaches to help people manage difficult feelings and rebuild balance. Acceptance and Commitment Therapy (ACT) helps clients clarify their values and take meaningful action even when uncomfortable thoughts or emotions are present; it is often useful for anxiety, low mood and life transitions. Client-Centered Therapy emphasizes empathy, respect and a nonjudgmental space so people can explore identity, grief and relationship concerns at their own pace. Cognitive Behavioral Therapy (CBT) focuses on identifying and changing unhelpful thoughts and behaviours, offering concrete tools for stress, anxiety and mood challenges.

Finding the right approach is part of the therapeutic process, and Charlotte works collaboratively with clients to tailor methods to individual needs, goals and preferences. She and the client will explore which techniques feel most helpful and adapt the pace as the work evolves.

Online therapy with Charlotte is offered through video calls, phone sessions, live chat and text-based messaging, which provides flexibility for people juggling work, caregiving or geographically dispersed lives. These formats make it easier to maintain regular sessions and to practise skills between meetings, while allowing therapists and licensed professionals to deliver focused, consistent support from a distance.